Privacy Statement

This privacy statement (hereinafter: “Privacy Statement”) governs the processing of your personal data by the Ashapura Aromas (hereinafter: “Ashapura Aromas”, “we”, “us”, “our”) as part of your visit to our website www.ashapuraaromas.com (hereinafter: “Website”), your use of our mobile and web applications (hereinafter: “the App” or “the Service”), your communication with us via e-mail, telephone, social media channels, or other means of communication, or when you are (a contact person or representative of) a (potential) customer, business partner, service provider or a supplier of the Ashapura Aromas.

Ashapura Aromas reserves the right to, from time to time, modify, change or amend this Privacy Statement at its own discretion. You can always consult the latest version of this Privacy Statement on our Website or within the App.

TYPES OF PERSONAL DATA WE PROCESS

Whenever you use our Website, App, or social media channels, we collect:

  • Technical Information: Information associated with the device you use, such as your IP-address, device name, browser type, operating system version, and the specific configuration of the App when utilizing our Service.
  • Usage Behaviour: Information concerning your interactions with the Service, such as visit duration, links clicked, pages/screens visited, and error/crash log data generated during your use.
  • Geolocation Data: If the functionality is enabled (either by you or your organization), we may collect information regarding your precise or coarse geolocation, including time and date stamps.
  • Media and Content: Depending on your use of the App’s features, we may process audio files, images, or other media provided by you to facilitate the Service.

When you fill out a contact form, register an account, or contact us via e-mail, telephone, or social media, we collect:

  • Basic Identity Information: Name, e-mail address, postal address, telephone number, your country, and the company you represent.1
  • Communication Content: The content of your enquiry and technical details of the communication i2tself (correspondent, date, time, etc.).
  • Account Credentials: Information required to create and maintain your user account for the App.

PURPOSES AND LEGAL BASIS FOR WHICH ASHAPURA AROMAS USES YOUR PERSONAL DATA

Ashapura Aromas processes your personal data to provide you, in a personalized and efficient way, the information, products, and services you request via the Website or App.

==> By using the Service or contacting Ashapura Aromas, you provide Ashapura Aromas with your freely given, specific, informed, and unambiguous consent to process your personal data to give full effect to your request and provide the App’s functionality.

Ashapura Aromas processes your personal data for the following additional purposes:

1. Service Improvement and Analytics

To perform statistical analyses so that we may improve our App, Website, and services. This includes collecting usage data to troubleshoot errors and enhance user experience.

==> Such processing is limited to what is necessary for the preservation of Ashapura Aromas legitimate interest of improving its digital channels and services.

2. Marketing

To provide targeted communications, promotions, and offerings. For non-customers, this is based on your explicit consent. For existing customers, we may send communications regarding similar products or services unless you opt out.

==> The legal basis is either your explicit consent or Ashapura Aromas’ legitimate interest in promoting its commercial activities.

3. Security and Compliance

To comply with legal obligations, prevent fraud, and defend against harmful conduct (such as viruses, malware, or illegal content).

==> Such processing is necessary for compliance with legal obligations or the preservation of Ashapura Aromas legitimate interest in protecting its infrastructure and legal rights.

TO WHOM ASHAPURA AROMAS SENDS YOUR DATA

Ashapura Aromas relies on third-party processors to provide the Service. These may include, but are not limited to:

  • Cloud infrastructure and hosting providers.
    App performance monitoring and analytics services (e.g., Google Play Services, Firebase Analytics, or Crashlytics).
    Google API Services: Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements.

Ashapura Aromas warrants that all third-party processors are selected with due care and are obligated to maintain the safety and integrity of your personal data. We do not share identifiable data with other third parties without your permission, except for Group entities, regulatory bodies, or in the event of a business transfer (M&A).

QUALITY ASSURANCES AND RETENTION

Ashapura Aromas only processes your personal data for as long as needed to achieve the purposes mentioned above or until you withdraw your consent.

Specific retention periods apply to the App’s Service data:

  • Account Closure: Personal data associated with closed accounts will be deleted or anonymized within sixty (60) days of the date of closure.
  • Backups: Server archival backups are retained for a period of up to ninety (90) days.
  • Legal Necessity: Data may be retained longer if required by a legal or regulatory obligation or a judicial order.

Ashapura Aromas takes appropriate technical and organizational measures—including encryption and access controls—to keep your personal data safe from unauthorized access, theft, or accidental loss.

CHILDREN’S PRIVACY

The Service is not intended for use by children. We do not knowingly collect personally identifiable information from children under the age of 13 (or the relevant age threshold in your jurisdiction). If we discover that a child has provided us with personal information, we will immediately delete this from our servers.

YOUR RIGHTS

You have the following rights regarding your personal data:

  • Right of Access: Request a copy of the data we hold about you.
  • Right to Rectification: Ask us to correct inaccurate data.
  • Right to Withdrawal: Withdraw your consent at any time.
  • Right to Erasure: Request the deletion of your data, subject to legal overrides.
  • Right to Restriction/Opposition: Oppose processing for direct marketing or specific circumstances.
  • Right to Portability: Receive your data in a structured, machine-readable format.

To exercise these rights, please contact us at: contact@ashapuraaromas.com. Your request must clearly state the right you wish to exercise and include a digital scan of your identity card to verify your identity.

CONTACT

For questions regarding this statement or the processing of your personal data, please visit the Ashapura Aromas office or email contact@ashapuraaromas.com. If you are unsatisfied with our response, you have the right to lodge a complaint with your local Data Protection Authority.